Frequently Asked Questions
Everything you need to know about your PRYA experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned.
Are your jewelry pieces water-resistant?
Yes, most of our collection is crafted from high-quality stainless steel and PVD gold plating, making them tarnish-resistant and water-friendly.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Buy Now Pay Later options like Klarna and Clearpay.
How do I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's journey.
Do you offer a warranty on your products?
Every PRYA purchase comes with a 12-month warranty covering any manufacturing defects to ensure your pieces stay beautiful.